Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

The following is a set of Frequently Asked Questions from users of Report Toaster.

What is Report Toaster?

Report Toaster, created by Cloudlab™, is the most powerful reporting app available for Shopify merchants.

How do I start using Report Toaster?

Install Report Toaster using our listing in the Shopify app store.

Is Report Toaster really free?

Yes. All base features of Report Toaster are now and will always be FREE. We will be releasing paid plans with advanced features soon!

Free apps scare me, does that mean you sell our data?

Absolutely not! We pride ourselves on privacy and security. Your data is safe with us. If for whatever reason, you decide to uninstall our app, your data is removed from our servers.

We chose to start out as a free app so that we could gather valuable feedback and work out any bugs. We are very appreciative of our early users and wanted the price to reflect that.

Unlimited Data - what does that mean?

By default, Report Toaster sync's 1 year's data (Orders, Transactions, Products etc.) from your Shopify admin.

Now technically, Shopify allows third-party apps to sync up to 2 years data from your store, so we can sync an extra year upon request. E.g. if somebody installed on March 1st 2021, then their data would go back to either:
- March 1st 2020 (1 year default) or...
- March 1st 2019 (2 years upon request).

However, the cool part is that a year after installing (March 1st of 2022), they would still have all their data going back to 2019. This would mean they now actually have up to 3 years of historical data to report on. 
This of course means that the longer you are using Report Toaster, the more data you will have available.

Will installing Report Toaster slow down my store?

No it will not! There are apps that can affect the performance of your store, but those apps inject code into the front end of your store. 

Report Toaster catches webhooks provided by Shopify and then gathers data using the Shopify API. None of which have any impact on your store's performance.

How many built-in reports are included with Report Toaster?

Report Toaster has over 80 pre-built reports and we are always adding more.

Can I create my own custom reports?

Yes. Start with one of our pre-built report and customize with your own filters, column, sort order, chart type, etc. Save to "My Reports" for later access. 

Watch our video tutorial for more information

How can I request new features or provide feedback?

The best way to get in touch is via our chat widget found in the bottom right corner of the Report Toaster app. Our normal chat hours are 7 AM EST until 3 AM EST.

If we aren't immediately available, we will be back with you soon! You can also start a chat here if you don't have access to the app.

If you're not into the whole chat thing, you can go old school and send us an email at support@cloudlab.com

What if I'm not sure how to create the report I want?

If you are having trouble creating a report, just contact us and we can create it for you. This is a service we provide free of charge.

Why should I use Report Toaster instead of the Shopify reports?

Report Toaster has more pre-built reports and allows for more advanced customization. In addition, Report Toaster contains a lot of features that Shopify lacks:

  • Visualization of your data via charts and graphs.
  • Drill downs to more detailed data.
  • Export to CSV, PDF and JSON.
  • Shared Links.
  • History of previous exports with ability to download again.
  • Ability to schedule and automate report delivery - COMING SOON!

How is Report Toaster better than other reporting apps?

Our team consists of experts in Ecommerce, Big Data Analytics, and Enterprise software development. Below are just some of the things that make us different.

  • Privacy - The privacy of your data is our first priority. Our apps are completely GDPR and CCPA compliant.
  • Security - Your data is secure. We protect against unauthorized access by your staff or by cybercriminals.
  • Support - Get support when you need it. Our staff is always available to answer questions or help create custom reports.
  • Free - Reporting for free. Did we mention that our base features will always be FREE?

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