Frequently Asked Questions (FAQ)
The following is a set of Frequently Asked Questions from users of Report Toaster.
I'm stuck! How do I get help?
Well don't panic - our dedicated support team is always here to help.
- Chat - The best way to get in touch is via our chat widget in the bottom right corner of our app. Our chat hours are from 6AM - 5PM PST, Monday through Friday.
- Email - If you're not into the whole chat thing, you can go old school and send us an email at support@cloudlab.com.
- Knowledge Base - Finally, you can check out our knowledge base here. There are a load of great intro guides and some helpful instructional videos.
Want something added or to request a new feature in the app? Feel free to reach out to us at any time :)
What is Report Toaster?
Report Toaster, created by Cloudlab™, is the most powerful reporting app available for Shopify merchants.
How do I start using Report Toaster?
Install Report Toaster using our listing in the Shopify app store.
Does Report Toaster have a Free Plan?
For our Shopify and Shopify Basic Customers, Report Toaster has a free plan available. This plan comes with up to one year's data to include in their reports.
However, these users can choose to upgrade to our paid plan for only $9.00 a month. This plan comes with both unlimited data and premium features, like Shared Links & Scheduled Reports.
For more complete information on our paid subscription plans, check out our app listing here.
Unlimited Data - what does that mean?
By default, our Paid plans for Report Toaster sync 1 year's of data (Orders, Transactions, Products etc.) from your Shopify admin.
Now Shopify allows third-party apps to go back and sync up to 2 years of data, so we can add the extra year of data upon request.
Now Shopify allows third-party apps to go back and sync up to 2 years of data, so we can add the extra year of data upon request.
This would mean that if you requested that we add an extra year in September 2021, you would have data going back to September 2019 once the sync has been completed.
The cool part though is that the longer you are using Report Toaster, the more data you will have available. So by September 2022, you would therefore have up to 3 years available to report on.
The cool part though is that the longer you are using Report Toaster, the more data you will have available. So by September 2022, you would therefore have up to 3 years available to report on.
In comparison, our Free plan (available to Shopify/Shopify Basic users) will be limited to 1 year of data. This we felt was a fair compromise to limit how much their data costs impact our system while still demonstrating the potential value of our app.
Free apps scare me, does that mean you sell our data?
Absolutely not! We pride ourselves on privacy and security. Your data is safe with us. If for whatever reason, you decide to uninstall our app, your data is removed from our servers.
We chose to start out as a free app so that we could gather valuable feedback and work out any bugs. We are very appreciative of our early users and wanted the price to reflect that.
Will installing Report Toaster slow down my store?
No it will not! There are apps that can affect the performance of your store, but those apps inject code into the front end of your store.
Report Toaster catches webhooks provided by Shopify and then gathers data using the Shopify API. None of which have any impact on your store's performance.
How long does it take for you to sync my data?
When you first install the app, you will likely see a message at the top that indicates we are syncing your data. This typically takes just a few minutes, but for larger stores with thousands of orders, products etc., this may take several hours.
How long does it take for my data to update if I make changes to my store?
If something changes with your store data (e.g. new order, adding Costs to your Products, etc.), Report Toaster updates automatically. This will be done in near real-time, with a built-in delay of around two minutes to wait for Shopify to complete the update.
On rare occasions, Shopify has been known to have delays in delivering the webhooks that inform our app of changes to your data. When this happens, we will be out of sync until Shopify catches up. Historically, this is normally just a few minutes, but it has been known to sometimes take a few hours.
Please be patient and feel free to contact us if you would like us to investigate further.
Which Reports are Historical (true at time of Sale) vs. Live (true right now)
All of our Sales Reports are historical, meaning that they track the data that was true at the time of sale.
This is done to preserve historical integrity of the necessary order data as well as to make sure that the profits accurately reflect what was true when the goods were actually sold.
In contrast, most of our Product and Inventory reports are live, meaning they reflect the current prices, costs, profits etc.
If you make changes to your Products/Inventory, these updates will be shown on the Product and Inventory reports but not on the Sales reports for any orders that were placed before the changes were made.
How many built-in reports are included with Report Toaster?
Report Toaster has over 80 pre-built reports and we are always adding more.
Can I create my own custom reports?
Yes. Start with one of our pre-built report and customize with your own filters, column, sort order, chart type, etc. Save to "My Reports" for later access.
What if I'm not sure how to create the report I want?
If you are having trouble creating a report, just contact us and we can create it for you. This is a service we provide free of charge.
Why should I use Report Toaster instead of the Shopify reports?
Report Toaster has more pre-built reports and allows for more advanced customization. In addition, Report Toaster contains a lot of features that Shopify lacks:
- Visualization of your data via charts and graphs.
- Drill downs to more detailed data.
- Export to CSV, PDF and JSON.
- History of previous exports with ability to download again.
- Shared Links.
- Scheduled Reports
How is Report Toaster better than other reporting apps?
Our team consists of experts in Ecommerce, Big Data Analytics, and Enterprise software development. Below are just some of the things that make us different.
- Privacy - The privacy of your data is our first priority. Our apps are completely GDPR and CCPA compliant.
- Security - Your data is secure. We protect against unauthorized access by your staff or by cybercriminals.
- Support - Get support when you need it. Our staff is always available to answer questions or help create custom reports.
- Free - Did we mention that Report Toaster has a Free Plan available with all of our base features. Check pricing on our app listing here..
My question is something else?
Fantastic. We're happy to help you out, so feel free to reach out to us via the chat in the bottom right corner of the app (available 6AM to 5PM PST, Monday through Friday) or email us to support@cloudlab.com.
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