Premium Report - Return Rate Reports

Order/Product/Product Variant/Vendor Return Rate 

Return Rate Reports are used to compare how much of something has been sold vs how much has been returned.

These reports all follow a very similar format - tracking your Return Rate on a per-order, per-product, per-variant or per-vendor basis. 

As Premium Reports, these are available on all Paid Plans of Report Toaster. If you aren't signed up, follow these steps here to upgrade your account. 

Let's look at the Order Return Rate as an example: 

Here are a few terms to be familiar with in order to understand Return Rate Reports:

1.) Orders: The number of orders you had in a given month. 

For example, if I had 2,522 Orders in February 2026, 2,522 would appear in the field.  

2.) Returned Orders: The number of orders you had with at least one Line Item that had a Refund (partial or full refund) in a given month. 

For example, if I had 94 Orders in February 2026 that had a Line Item with a Refund in them, 94 would appear in the field. 

3.) Return Rate: The number of Returned Orders divided by the number of Orders x100.

For example, if I had 94 Returned Orders out of 2,522 total, the Return Rate would be 94/2,522 x 100 = 3.73%. 

4.) Gross Sales: The Price x Quantity for those Orders. 

For example, if I had 2,522 Orders, and the Price x Quantity of the goods on those orders equaled 481,779.30, then this would display in the column for that row.

5.) Discounts: The discounts applied to those orders.

For example, if I had 2,522 Orders, and the Discounts on those orders equalled 7,400.16, then this would display in the column for that row. 

6.) Returns: The refunded amount for the Line Items that were refunded on those particular orders. 

For example, if I had 94 Returned Orders, and the refund amounts for the line items on those orders was 17,790.02, then this would display in the column for that row. 

7.) Return Pct (%): The Returns divided by the Gross Sales minus Discounts x 100. 

For example, if Returns was 17,790.02, Gross Sales minus Discounts was (481,779.30 - 7,400.16 = 474,379.14) then the calculation would be 17,790.02/474,379.14 x 100 = 3.75%

For Product/Product Variant and Vendor Return Rate, it works very similarly but there are a couple of different fields to account for:

8.) Quantity: The number of units sold for a particular product/variant/vendor. 

For example, if I sold 592 of the Floating Flamingo product, then the Quantity would display as 592.  

9.) Quantity Returned: The number of units with a refund (partial or total) for a particular product/variant/vendor. 

For example, if 8 units of the Floating Flamingo product had a refund, the Quantity Returned would display as 8.  

10.) Quantity Returned (%): The Quantity Returned divided by the Quantity x 100. 

For example, if I sold 592 of the Floating Flamingo product and 8 were Returned, then the calculation would be 8/592 x 100 = 1.35%  

Like all Report Toaster reports, these reports are fully customizable - so you can adjust the date range, add/remove columns, introduce a filter or change the sort to suit your individual needs. See our basic guides here for more info.

For other premium reports that can be added to your account, check out our main list here. 

• Related Articles

• Premium Report - Sell Through Reports

  Sell Through Rate (By Product, By Variant, By Vendor) Sell Through Reports are used to compare how much of something has been sold vs how much you have in stock. These reports all follow a very similar format - tracking your Sell Through Rate on a ...

• Premium Report - Sales Velocity

  Sales Velocity - Days of Inventory Available Sales Velocity reports are used to see how quickly something has been selling so you can plan your inventory accordingly. As a Premium Report, this is available on all Paid Plans of Report Toaster. If you ...

• Premium Report - Realized Gains and Losses

  Realized Gains and Losses In currency conversion terms, a Realized Gain/Loss occurs when the exchange rate has changed between the time of sale and when the payment is collected. If the exchange rate becomes more favorable between the two, you have a ...

• Premium Report - Refund Line Items & Physical Returns

  Refund Line Items & Physical Returns A Refund Line Item Report is used to see which Line Items are being refunded at your store. This report breaks out the individual line items on your order and provides certain details so you can look for certain ...

• Why Should I Upgrade My Report Toaster Account?

  One of the most common questions we get from Free Plan users of Report Toaster is - why should I upgrade to the Paid Plan? Well, let's break it down: The Free Plan of Report Toaster is the standard default plan for Shopify Grow and Shopify Basic ...