Why Am I Getting a Message That My Data Is Syncing?

Why Am I Getting a Message That My Data Is Syncing?

To allow for the best reporting experience, Report Toaster creates a separate datastore containing your relevant Shopify data.

When you first install the app (or upgrade your account to a paid plan) you may see a message in the notifications bar to indicate that your store is syncing:


This message is informing you that the data sync process is running and not all of your data may be available until the sync process is complete. 

The syncing process can take anywhere from 20 minutes to several hours for larger stores. 
This is because Shopify limits the number of API calls we can make to your store per minute. On average, we can process about 200 orders per minute or 12,000 per hour.

In the meantime - please be patient :) 

While data is syncing, you most likely won't have access to all of your data (so for example, you may navigate to an Orders report and see 'No Orders').
Our sync process completes in the following order:
  1. Base data such as products, collections, and shop information
  2. Inventory and inventory by location data
  3. The last 30 days of order history
  4. The remainder of your order history
  5. All draft orders
  6. Customers without orders (mailing list)
This allows the majority of reports to be run on recent history soon after install.

Our suggestion is that you wait for the sync process to complete and then refresh your browser (F5) to ensure you are viewing the latest data.
Otherwise, you may want to check out our Basic Guides or Videos section to familiarize yourself with the app. 

If you have any questions about your account, syncing, or need help setting up a report, feel free to reach out to us at support@cloudlab.com.

    • Related Articles

    • Frequently Asked Questions (FAQ)

      The following is a set of Frequently Asked Questions from users of Report Toaster. I'm stuck! How do I get help? Well don't panic - our dedicated support team is always here to help. Chat - The best way to get in touch is via our chat widget in the ...
    • Why Should I Upgrade My Report Toaster Account?

      One of the most common questions we get from Free Plan users of Report Toaster is of course - why should I upgrade to the Paid Plan? Well, let's break it down: The Free Plan of Report Toaster is the standard default plan for Shopify and Shopify Basic ...
    • Why Aren't Changes to Product Data Reflected On My Sales Reports?

      Any of Report Toaster's sales reports can be customized to include product attributes, such as product type, vendor and cost. We receive a lot of inquiries asking why these reports don't include recent changes to product data. The reason is that we ...
    • How Secure is My Data?

      One of the questions we get asked often is "How do I know that my data is secure"? As you might imagine, the answer has multiple levels of complexity. So we thought it might be best to break things down in an article. Installation Prior to Report ...
    • What Do I Get In Report Toaster (that I don't get in Shopify?)

      What do I get out of Report Toaster that I don't get in Shopify? I already get reports in Shopify - why do I need Report Toaster? Why should I upgrade my Report Toaster Account? In fact, questions like this are so commonplace that we have an entire ...

     Suggestion Box

    Didn't find what you were looking for in our knowledge base? Click here to suggest an article, and we'll try to put something together for you.