Why Am I Getting a Message That My Data Is Syncing?

To allow for the best reporting experience, Report Toaster creates a separate datastore containing your relevant Shopify data.

When you first install the app (or upgrade your account to a paid plan) you may see a message in the notifications bar to indicate that your store is syncing:

This message is informing you that the data sync process is running and not all of your data may be available until the sync process is complete. 

The syncing process can take anywhere from 2 minutes to several hours for larger stores. 

This is because Shopify limits the number of API calls we can make to your store per minute. On average, we can process about 200 orders per minute or 12,000 per hour.

In the meantime - please be patient :) 

While data is syncing, you most likely won't have access to all of your data (so for example, you may navigate to an Orders report and see 'No Orders').

Our sync process completes in the following order:

1. Base data such as products, collections, and shop information
   
2. Inventory and inventory by location data
   
3. The last 30 days of order history
   
4. The remainder of your order history
   
5. All draft orders
   
6. Customers without orders (mailing list)
   
7. Customers older than one year
   

This allows the majority of reports to be run on recent history soon after install.

Our suggestion is that you wait for the sync process to complete and then refresh your browser (F5) to ensure you are viewing the latest data.

Otherwise, you may want to check out our knowledge base to familiarize yourself with the app. 

In terms of how much historical data we load, this depends on your plan. Please refer to the following:

If you have any questions about your account, syncing, or need to request something for your account, feel free to reach out to us at support@cloudlab.com 

• Related Articles

• Frequently Asked Questions (FAQ)

  The following is a set of Frequently Asked Questions from users of Report Toaster: I'm stuck! How do I get help? Well don't panic - our dedicated support team is always here to help. Here are your best options for support: AI Assistant - The AI ...

• Why Should I Upgrade My Report Toaster Account?

  One of the most common questions we get from Free Plan users of Report Toaster is - why should I upgrade to the Paid Plan? Well, let's break it down: The Free Plan of Report Toaster is the standard default plan for Shopify Grow and Shopify Basic ...

• Why Do I Have No Data In a Report?

  This guide is intended to help users troubleshoot common causes for having no data in a report. 1.) Account is still syncing your store data This is by far the most common cause of having no data in a report. Usually this is the case when you have ...

• How Do I Upgrade My Report Toaster Account?

  This is just a quick troubleshooting guide for any users who are looking to sign up for a paid plans of Report Toaster. Before you begin, we recommend you close any other instances you have running of Report Toaster (e.g. another tab or window). If ...

• How Secure is My Data?

  One of the questions we get asked often is "How do I know that my data is secure"? As you might imagine, the answer has multiple levels of complexity. So we thought it might be best to break things down in an article. Installation Prior to Report ...