Why Am I Getting a Message That My Data Is Syncing?
To allow for the best reporting experience, Report Toaster creates a separate datastore containing your relevant Shopify data.
This message is informing you that the data sync process is running and your data may be in flux until the sync process is complete:
This message is most likely to be displayed when you first install Report Toaster. The process normally takes just a few minutes, but could take a few hours for high-volume stores. This is because Shopify limits the number of API calls we can make to your store per minute. On average, we can process about 200 orders per minute or 12,000 per hour.
Our sync process completes as follows:
- Base data such as products, collections, and shop information.
- The last 30 days of order history.
- The remainder of your order history.
This allows the majority of reports to be run on recent history soon after install.
Frequently Asked Questions (FAQ)
The following is a set of Frequently Asked Questions from users of Report Toaster. I'm stuck! How do I get help? Well don't panic - our dedicated support team is always here to help. Chat - The best way to get in touch is via our chat widget in the ...
How Secure is My Data?
One of the questions we get asked often is "How do I know that my data is secure"? As you might imagine, the answer has multiple levels of complexity. So we thought it might be best to break things down in an article. Installation Prior to Report ...
Why Aren't Changes to Product Data Reflected On My Sales Reports?
Any of Report Toaster's sales reports can be customized to include product attributes, such as product type, vendor and cost. We receive a lot of inquiries asking why these reports don't include recent changes to product data. The reason is that we ...
Why Aren't My Reports Matching Shopify? - Part 1
We often get questions about Report Toaster reports not matching numbers seen in Shopify. As you might expect, our reports should match Shopify exactly when comparing compatible data. Below are some tips for troubleshooting data that seems to be ...
Payment Gateway Transaction Fees
Report Toaster has introduced Transaction Fees into our dataset, which allows merchants to understand the NET amount earned from each sale. Every time a customer places an order online, a merchant is accepting payment. Shopify allows payments to be ...
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