Why Am I Getting a Message That My Data Is Syncing?

To allow for the best reporting experience, Report Toaster creates a separate datastore containing your relevant Shopify data.

When you first install the app (or upgrade your account to a paid plan) you may see a message in the notifications bar to indicate that your store is syncing:

This message is informing you that the data sync process is running and not all of your data may be available until the sync process is complete. 

The syncing process can take anywhere from 2 minutes to several hours for larger stores. 

This is because Shopify limits the number of API calls we can make to your store per minute. On average, we can process about 200 orders per minute or 12,000 per hour.

In the meantime - please be patient :) 

While data is syncing, you most likely won't have access to all of your data (so for example, you may navigate to an Orders report and see 'No Orders').

Our sync process completes in the following order:

1. Base data such as products, collections, and shop information
   
2. Inventory and inventory by location data
3. The last 30 days of order history
   
4. The remainder of your order history
   
5. All draft orders
   
6. Customers without orders (mailing list)
   
7. Customers older than one year
   

This allows the majority of reports to be run on recent history soon after install.

Our suggestion is that you wait for the sync process to complete and then refresh your browser (F5) to ensure you are viewing the latest data.

Otherwise, you may want to check out our Basic Guides or Videos section to familiarize yourself with the app. 

In terms of what gets synced and when, please refer to the following:

If you have any questions about your account, syncing, or need to request something for your account, feel free to reach out to us at support@cloudlab.com.

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