Why Can't I Login to Report Toaster?

Why Can't I Login to Report Toaster?

As a 3rd party app for the Shopify app store, Report Toaster is accessed and authenticated through the Shopify admin. 

This means that: 
  1. We don't store any passwords, security questions, or any other login credentials for your Shopify account. 
  2. We are therefore unable to access, change, or reset any of the credentials for your Shopify account.  
In short, if you are having any issues logging into your Shopify account, you will need to contact Shopify's customer service team for further assistance.


To login to your Shopify admin, use this URL with your Shopify domain:
https://[your shopify domain].myshopify.com/admin

Once logged into the Shopify admin, choose Apps from the left-hand menu (1) and then click on Report Toaster (2) from the dropdown to access the app:

Once you have successfully authenticated, then your screen should look like this: 


Multiple Accounts

For Shopify store owners with multiple accounts under the same login details, this next step is an easy thing to overlook (but no less essential). 

A Report Toaster installation is linked to whichever store you were logged in to when you installed the app. As a result, you will have to make sure you are logged into the correct storefront at the top left before trying to navigate to Report Toaster in the apps section:

This may be easy to catch if the app is only installed on one store (because Report Toaster won't appear under the Apps section of another store). But if you are running the app on both storefronts, or you're trying to follow a direct link for a report in one store (without realizing you are currently logged into the other), it's easy to overlook. 
Always access your Report Toaster directly from the Shopify admin to make sure you are logged into the correct account.  

Technical Issues 

As with any application, Report Toaster may (rarely) be experiencing technical difficulties.

If you're having trouble accessing the app, please check out the status page here to see if there are any current ongoing issues. 

We endeavor to resolve any issues as quickly as possible and apologize for any inconvenience this may cause. 


One final note is that because the account is authenticated via Shopify, you won't be able to bookmark a direct link to the app into your browser.

Our recommendation is that you instead bookmark a link to your Shopify admin page (e.g. https://[your shopify domain].myshopify.com/admin) and then access the app via the process outlined above.

For more information about using Report Toaster, check out our FAQ or reach out to us at any time :)

    • Related Articles

    • Frequently Asked Questions (FAQ)

      The following is a set of Frequently Asked Questions from users of Report Toaster: I'm stuck! How do I get help? Well don't panic - our dedicated support team is always here to help. Chat The best way to get in touch is via our chat widget in the ...
    • Troubleshooting Scheduled Reports

      We often get questions about Report Toaster Scheduled Reports where users are running into issues with the schedule. Note - You must be on a paid plan of Report Toaster to have access to Scheduled Reports. For more information on creating Scheduled ...
    • Report Toaster Scheduled Reports and Slack

      Lately we've gotten a couple of questions about how to setup Report Toaster's Scheduled Reports feature with Slack Channels.  In short, some of our users have asked about how they can make the Slack Channel the recipient of a Scheduled Report that is ...
    • Premium Report - Sell Through Reports

      Sell Through Rate (By Product, By Variant, By Vendor) Sell Through Reports are used to compare how much of something has been sold vs how much you have in stock. These reports all follow a very similar format - tracking your Sell Through Rate on a ...
    • What's New? - December 2022

      Rounding out the end of the year, it's time for our last update for 2022.  We know it's been a really busy for most (hopefully all?) of you, and no doubt the holiday sales have been both hectic & exciting!  As usual, we've been hard at work behind ...

     Suggestion Box

    Didn't find what you were looking for in our knowledge base? Click here to suggest an article, and we'll try to put something together for you.