Why Can't I Login to Report Toaster?

Why Can't I Login to Report Toaster?

As a 3rd party app for the Shopify app store, Report Toaster is accessed and authenticated through the Shopify admin. 

This means that: 
  1. We don't store any passwords, security questions, or any other login credentials for your Shopify account. 
  2. We are therefore unable to access, change, or reset any of the credentials for your Shopify account.  
In short, if you are having any issues logging into your Shopify account, you will need to contact Shopify's customer service team for further assistance.


To login to your Shopify admin, use this URL with your Shopify domain:
https://[your shopify domain].myshopify.com/admin

Once logged into the Shopify admin, choose Apps from the left-hand menu (1) and then click on Report Toaster (2) to access the app:


Once you have successfully authenticated, then your screen should look like this: 


Multiple Accounts

For Shopify store owners with multiple accounts under the same login details, this next step is an easy thing to overlook (but no less essential). 

A Report Toaster installation is linked to whichever store you were logged in to when you installed the app. As a result, you will have to make sure you are logged into the correct storefront at the top left before trying to navigate to Report Toaster in the apps section:

This may be easy to catch if the app is only installed on one store (because Report Toaster won't appear under the Apps section of another store). But if you are running the app on both storefronts, or you're trying to follow a direct link for a report in one store (without realizing you are currently logged into the other), it's easy to overlook. 
Always access your Report Toaster directly from the Shopify admin to make sure you are logged into the correct account.  


One final note is that because the account is authenticated via Shopify, you won't be able to bookmark a direct link to the app into your browser. Our recommendation is that you instead bookmark a link to your Shopify admin's Apps page (e.g. https://[your shopify domain].myshopify.com/admin/apps) and then access the app from there. 

For more information about using Report Toaster, check out our FAQ or reach out to us at any time :)

    • Related Articles

    • Frequently Asked Questions (FAQ)

      The following is a set of Frequently Asked Questions from users of Report Toaster. I'm stuck! How do I get help? Well don't panic - our dedicated support team is always here to help. Chat - The best way to get in touch is via our chat widget in the ...
    • How Do I Run a Report from a Mechanic Task?

      For some of the more keen-eyed users of Mechanic, you may have noticed that we recently published a task last week using the Report Toaster special action. This task is designed to help you take a report out of Report Toaster and export it via email ...
    • How Do I Share a Link to a Report?

      Another entry in our 'Basics' series, this article will cover how to setup a Shared Link for a report in Report Toaster.  Note - You must be on a paid plan of Report Toaster to have access to this feature. You can check out our app listing for more ...
    • What Do I Get In Report Toaster (that I don't get in Shopify?)

      What do I get out of Report Toaster that I don't get in Shopify?  I already get reports in Shopify - why do I need Report Toaster? Why should I upgrade my Report Toaster Account? In fact, questions like this are so commonplace that we have an entire ...
    • Report Toaster Testing

      By default, Report Toaster is configured for use with real orders and real Shopify data. However, agencies or merchants who are setting up a store for the first time may want to look at reports with Shopify test order data before moving to a live ...

     Suggestion Box

    Didn't find what you were looking for in our knowledge base? Click here to suggest an article, and we'll try to put something together for you.