FAQ
Troubleshooting Scheduled Reports
We often get questions about Report Toaster Scheduled Reports where users are running into issues with the schedule. Note - You must be on a paid plan of Report Toaster to have access to Scheduled Reports. For more information on creating Scheduled ...Why Do I Have No Data In a Report?
This guide is intended to help users troubleshoot common causes for having no data in a report. 1.) Account is still syncing your store data This is by far the most common cause of having no data in a report. Usually this is the case when you have ...Fixing ZIP Codes and Missing 0's in CSV/Excel
Often, certain fields (like ZIP Codes) display correctly in Report Toaster but do not export correctly to CSV/Excel. You may notice this problem when you open up the Excel file the field displays without the first 0s. This happens because Excel tries ...Frequently Asked Attributes
With over 120 different standard reports and hundreds of different attributes, we thought it was time we put together a resource in our knowledge base to provide a definition for the fields you can find in Report Toaster. Currently this is just a ...Why Should I Upgrade My Report Toaster Account?
One of the most common questions we get from Free Plan users of Report Toaster is of course - why should I upgrade to the Paid Plan? Well, let's break it down: The Free Plan of Report Toaster is the standard default plan for Shopify and Shopify Basic ...Taxes - Frequently Asked Questions
We get a lot of tax-related questions on our support chat, so in the interest of sharing that knowledge with the wider Report Toaster community, we thought it was time we compiled an FAQ for all questions pertaining to taxes. Note - A good place to ...Report Toaster and Store Performance
Some of the more keen-eyed among you may have noticed that Shopify recently made a change to the app store to help merchants identify which apps affect store performance. This new 'speed tested' highlight clearly identifies which apps do and don't ...How Secure is My Data?
One of the questions we get asked often is "How do I know that my data is secure"? As you might imagine, the answer has multiple levels of complexity. So we thought it might be best to break things down in an article. Installation Prior to Report ...Fixing Special Characters in CSV/Excel
Often, non-English characters display correctly in Report Toaster but can become garbled when exporting the data to CSV/Excel. You may notice this problem when you open up the excel file and the non-English text appears to be garbled or poorly ...What Do I Get In Report Toaster (that I don't get in Shopify?)
What do I get out of Report Toaster that I don't get in Shopify? I already get reports in Shopify - why do I need Report Toaster? Why should I upgrade my Report Toaster Account? In fact, questions like this are so commonplace that we have an entire ...Why Can't I Login to Report Toaster?
As a 3rd party app for the Shopify app store, Report Toaster is accessed and authenticated through the Shopify admin. This means that: We don't store any passwords, security questions, or any other login credentials for your Shopify account. We ...Why Aren't My Reports Matching Shopify? - Part 1
We often get questions about Report Toaster reports not matching numbers seen in Shopify. As you might expect, our reports should match Shopify exactly when comparing compatible data. Below are some tips for troubleshooting data that seems to be ...Why Aren't My Reports Matching Shopify? - Part 2
As covered in our previous article, so long as you're looking at comparable data, our reports should generally match the exact information that is presented in Shopify. However, one situation where a known discrepancy can occur is when you look at ...Why Am I Getting a Message That My Data Is Syncing?
To allow for the best reporting experience, Report Toaster creates a separate datastore containing your relevant Shopify data. When you first install the app (or upgrade your account to a paid plan) you may see a message in the notifications bar to ...Shipping Cost and Net Profit
Report Toaster has introduced Shipping Cost into our dataset, which allows us to calculate net profit for an order. Shopify Shipping is a very useful and popular service that merchants use to buy and print shipping labels from different providers at ...Product Cost and Profit Reports
Report Toaster has introduced Product Cost into our dataset, which allows us to calculate gross profit. Shopify allows product cost, or cost of goods sold (COGS), to be tracked at the product SKU or variant level. See this article for instructions on ...Payment Gateway Transaction Fees
Report Toaster has introduced Transaction Fees into our dataset, which allows merchants to understand the NET amount earned from each sale. Every time a customer places an order online, a merchant is accepting payment. Shopify allows payments to be ...How Do You Calculate Values on Sales Reports?
We understand the importance of reliability and consistency in financial reporting. So we designed the Report Toaster app to use the same calculations as Shopify. See below for an excerpt from this Shopify article defining their report formulas. If ...Frequently Asked Questions (FAQ)
The following is a set of Frequently Asked Questions from users of Report Toaster: I'm stuck! How do I get help? Well don't panic - our dedicated support team is always here to help. Chat The best way to get in touch is via our chat widget in the ...
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